Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use the HelloPlus.ai platform. This includes:

• Personal information such as your name, date of birth, and gender.
• Contact details including your email address and WhatsApp/phone number.
• Profile information, including bio, interests, and linked social media accounts (like Instagram).
• Transaction and payment data when you make purchases or receive funds.
• Usage data automatically collected as you navigate the platform.

2. How We Use Information

We use the information we collect to operate, improve, and protect our platform. Explicitly, we use your contact information to communicate with you via email, WhatsApp, SMS, and other channels.

These communications include:

• Transactional messages such as booking confirmations and receipts.
• Event updates and reminders for activities you are registered for.
• Payment reminders and financial notifications.
• Marketing and promotional communications from HelloPlus.ai and creators you follow.
• Community engagement notifications and platform announcements.

3. Information Sharing

We do not sell your personal information. We may share your information in the following scenarios:

• With creators: When you interact with or book a creator, we share necessary information to facilitate the interaction.
• With service providers: Including payment processors, hosting services, and communication platforms (like WhatsApp APIs).
• For legal reasons: If required by law, subpoena, or other legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever fully secure, and we cannot guarantee absolute security.

5. User Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information. You can manage much of this information directly from your profile settings. For other requests, please contact our support team.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us at yon@helloplus.ai.